Book and pay for the professional skills tests

Book and pay for the professional skills tests

In order to book test appointments online, you must first register for the professional skills tests (skills tests). You can take the skills test at centres across the country.

Paying for your test

Your first attempt at each numeracy and literacy skills test is provided free of charge. If you cancel a test within 3 days of your test date, you’ll need to pay for your next attempt.

Book a test

You can take the skills tests at centres across the country. We update the list of centres as more venues become available. You can use the list to plan for your test. Alternatively, you can use the skills test booking website to search for a test centre. The booking website will show the 5 centres nearest to your chosen location. Some areas have more than 5 centres, eg London has 9, so think about widening your search by looking for slots at alternative locations.

More test slots are offered all the time, so check the booking website for availability.

Once you have booked a test you can:

  • access your details
  • manage your appointment(s)
  • view your results at any time by logging in as a returning user
  • view your previous results history

Access arrangements

If you require an access arrangement due to a disability, please follow the online instructions when booking your tests. Depending on your need, you may be able to apply directly online, or you may have to fill in an application form. If your requested arrangement requires an application form and evidence to be provided before the test, this may take up to 10 working days to process. For more details please read the information about access arrangements.

Manage appointments

You can manage skills test appointments through learndirect’s booking pages.
 To do this:

  • select ‘confirmed bookings’, from where you may cancel or reschedule test appointments

If you have difficulties using the booking system, contact learndirect.

Cancel or reschedule

You must give a minimum of 3 working days’ notice if you want to cancel or reschedule an appointment.

When you cancel an appointment, your next booking will be free of charge if:

  • the appointment you are cancelling is your first attempt and free of charge
  • you provide at least 3 working days’ notice

If you have paid for the appointment a refund will automatically be issued within 10 working days.

If you miss a test appointment you will either lose:

  • your entitlement to a free attempt or
  • your test fee 

Missing an appointment won’t affect the number of attempts you have remaining.

Illness or other reasons for stopping the tests

If you are taken ill during a test, the administrator will ask if you wish to continue. If you do not wish to continue, the administrator will stop the test. You’ll then need to contact the skills tests helpline at your earliest convenience for advice about re-booking.

If the test is interrupted for unforeseeable reasons, for example, a fire alarm resulting in an evacuation, the test should be left unfinished. The administrator will then re-start the test, where possible, once the interruption ceases. If this isn’t possible, the administrator will provide a report of why the test wasn’t completed. You should contact the skills tests helpline for further advice.

Getting help

learndirect's helpdesk is available from Monday to Friday, 8am to 4pm


Telephone: 0300 303 9613 


Email: support@sta.learndirect.com