Your first attempt at each numeracy and literacy skills test is provided free of charge. If you cancel a test within 3 days of your test date, you’ll need to pay for your next attempt.
You can take the skills tests at centres across the country. We update the list of centres as more venues become available. You can use the list to plan for your test. Alternatively, you can use the skills test booking website to search for a test centre. The booking website will show the 5 centres nearest to your chosen location. Some areas have more than 5 centres, eg London has 9, so think about widening your search by looking for slots at alternative locations.
More test slots are offered all the time, so check the booking website for availability.
Once you have booked a test you can:
If you require an access arrangement due to a disability, please follow the online instructions when booking your tests. Depending on your need, you may be able to apply directly online, or you may have to fill in an application form. If your requested arrangement requires an application form and evidence to be provided before the test, this may take up to 10 working days to process. For more details please read the information about access arrangements.
You can manage skills test appointments through learndirect’s booking pages. To do this:
If you have difficulties using the booking system, contact learndirect.
You must give a minimum of 3 working days’ notice if you want to cancel or reschedule an appointment.
When you cancel an appointment, your next booking will be free of charge if:
If you have paid for the appointment a refund will automatically be issued within 10 working days.
If you miss a test appointment you will either lose:
Missing an appointment won’t affect the number of attempts you have remaining.
If you are taken ill during a test, the administrator will ask if you wish to continue. If you do not wish to continue, the administrator will stop the test. You’ll then need to contact the skills tests helpline at your earliest convenience for advice about re-booking.
If the test is interrupted for unforeseeable reasons, for example, a fire alarm resulting in an evacuation, the test should be left unfinished. The administrator will then re-start the test, where possible, once the interruption ceases. If this isn’t possible, the administrator will provide a report of why the test wasn’t completed. You should contact the skills tests helpline for further advice.
learndirect's helpdesk is available from Monday to Friday, 8am to 4pm
Telephone: 0300 303 9613